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Transport Select Committee - holding the public sector to account

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Select Committee list at Westminster

Following the announcement to create the Driver and Vehicle Standards Agency, which incorporates VOSA and DSA, the Transport Select Committee is taking a keen interest in our performance – but from a user’s perspective. They are looking across all motoring agencies at whether:

  • services can be accessed when and where they are needed, including by people who do not use digital channels
  • services are affordable and provide value for money
  • personal or otherwise sensitive data is handled appropriately
  • outsourcing of service delivery has affected users
  • problems are dealt with quickly and fairly
  • users are affected by the way in which government agencies are structured to provide these services – what are the pros and cons for users of changing the current structure?
  • the needs of service users are prioritised, particularly during periods of change

You can follow the Transport Select Committee’s considerations on their website.

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