Skip to main content

Progress with new online system to improve licensing services

Posted by: , Posted on: - Categories: Operator licence

Computer screen with application overview details

Last year, we told you about planned changes to the online operator licence system. Since then, we’ve made further progress to develop these services.

The new system means that waiting times for digital applications will be reduced by 5 working days and fewer incomplete applications will be processed.

It also allows you to:

  • make new applications online
  • upload documents, including financial evidence electronically
  • use navigation tools to help track progress of applications
  • access advice and guidance

There will be further improvements to the system which will speed up the time it takes for staff working on behalf of the traffic commissioner to deal with applications.

The system will also have a link with Companies House records. This means that accurate information will be available to staff and can be cross referenced with the information on the application. This improvement will further assist the traffic commissioners in making sure operators are treated fairly and the information on the applications is correct.

We are now moving into the testing phase of the system and hope to have a group of operators trialling the new services later this year.

We’ll keep you updated with progress.

Sharing and comments

Share this page