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Vehicle operator licensing: getting ready for the new service

Posted by: , Posted on: - Categories: Operator licence

Laptop with vehicle details on screen

It’s been a while since our last update on Vehicle Operator Licensing (VOL) – the new online system that’s replacing operator licensing self service.

A lot has happened since the video we published earlier this year, which explained why it’s changing and what the benefits of the new service will be.

With the new service, you’ll be able to:

  • make applications online
  • amend your details (eg. safety inspection provider)
  • add, update or remove transport managers
  • export your vehicle data

Testing the service

In June, we carried out a trial of the new service with 50 operators. This gave users of the service a chance to share their feedback with us. It also allowed us to make improvements before it goes live.

We’re encouraged by the feedback we received which showed that users found it easy to manage their licences on the system.  

Getting Ready

To get ready for the new service you'll need to have a modern and secure browser installed to access the new services and to make sure that we can protect your data.

You can use any of the following browsers:

  • Microsoft Internet Explorer 11
  • Microsoft Edge
  • Google Chrome 38 or later (52 or 53 recommended)
  • Firefox 27 or later (48, 49 or ESR 45 recommended)
  • Safari 7 or later
  • Mobile Safari 7 or later
  • Chrome Mobile 38 or later

If you’re not sure what browser you have you can check which version you use and update to one which will work with VOL by visiting What Browser?

Operator licensing self service unavailability

Operator licensing self service won’t be available from 4pm on Thursday 10 November until midday on Monday 14 November.

If you use this service regularly, particularly to make vehicle changes or submit applications, you’ll need to do these before 4pm on Thursday 10 November or wait until Monday 14 November.

If you have any urgent vehicle changes during this period please contact

Look out for our blog next week which will have more details about VOL.

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1 comment

  1. Comment by Trevor posted on

    Can anyone tell me if the test cards (PG14/2) relating to vehicle tests can be downloaded? I think it may be useful to store them electronically but they do not scan or photocopy very well.